Clause 7 from our Terms and Conditions
(a) Please contact our Sales Office for authorisation before any goods are returned, and quote our invoice number and the date on which the goods were purchased. A Returns Reference will then be issued according to the discretion of the Sales Assistant, which must be quoted on all Returns documentation.
b) Where goods correctly supplied are subsequently returned for credit, a 15% restocking charge will be deducted from any refund along with any applicable collection charge. A credit note will only be issued provided the goods are undamaged and suitable for resale.
(c) Goods supplied to special order may not be returned unless expressly agreed in writing. Any goods that are bespoke, or have been personalised with names or logos, are non-returnable.
(d) Sizing errors for items of clothing, will be assessed on an individual basis, and we reserve the right to charge a 15% restocking charge along with any applicable collection charge.