FAQs | Hazchem

FAQs

I can’t find my Industry – what should I do?

We list the most common industries that we currently supply but this is not exhaustive. If you have a need for specialist or corporate workwear, ADR or PPE we probably have a solution. Contact us

We have a strong Corporate Brand Identity – how can Hazchem Safety Limited support this?

Not only do we supply an extensive range of high quality, smart and durable workwear, we also offer a fast turnaround embroidery and garment printing solution to cater for all types of fabrics including technicals. Many well known Companies already trust Hazchem Safety with the workwear branding requirement. Contact one of our team for further details.

Where's my order?

Our highly professional Internal Sales Team will be delighted to assist in tracking your outstanding order and advising of where in the process it is and likely delivery date. Alternatively, you can track your own parcel via DPD once you have received a tracking number. Proof of delivery notes can be supplied in the event of a query. 

Do you have Offices near me?

Our main warehouse is situated in Northamptonshire – this 30,000 square feet facility is modern and efficient and, with our logistics partners DPD, wherever you are we guarantee stock items to be despatched for following day delivery if orders are received before 3.00 p.m. on any working day. We have offices in Brackley, Melton, Leicestershire; Liverpool; Glasgow and Internationally in Hamburg, Germany; Aukland New Zealand and New York. See the map on our Contact Us page for more details.

What are your hours of operation?

We are open from 07.00 a.m. until 16.30 p.m. Monday to Friday excluding Bank Holidays and Christmas shutdown period.  Our team are ready to process your telephone call, e mail, fax or web chat during those hours efficiently and effectively. Why not give us a call now?

I am a small business only – can I still purchase from you?

Yes of course….. whilst many of our customers do have trade accounts we are happy to provide a service to both small and large businesses and across all industry sectors wherever we can help find a solution. Why not ask one of our Sales Assistants about your requirements now?

Can I open a credit Account facility?

Already a customer? Please contact the team on creditcontrol@hazchemsafety.com to request a credit account application form. You will need to provide bank details and two trade references and, following approval, a credit limit will be issued relevant to your trading profile. Don’t already buy from us? Please call our friendly internal sale team on 01280 841 400 to discuss your workwear and PPE needs.

I don’t need a credit account – can I still purchase from you?

Yes. We take most major credit and debit cards and are happy to take your order over the telephone to facilitate this. Alternatively, you can order via our webshop or even open a Credit Card online ordering portal if you believe you may purchase from us on a fairly regular base. Take a look at our Hazchem Lynx page.

Can I amend my order?

Absolutely. Do remember that we aim to despatch stock items on the same day the order is placed if it is received before 3.00 p.m. so, provided it hasn’t been despatched, already, we are happy to add, remove or amend details of line items to suit. If we have despatched your order it is still possible to discuss return and replacement subject to terms.

Can I return goods?

Yes, you can. Our returns procedure is very simple but we do ask that all returns are pre-authorised and accompanied with the appropriate paperwork. Goods returned without prior agreement and appropriate paperwork will not be credited. There may be a small re-stocking charge and carriage fee to pay depending on the reason for return.

How much is carriage?

Our carriage charges vary against value of order and location. The following information is a guideline for your reference:

  • Orders over £100 receive FREE DELIVERY.
  • For orders under £50.00, delivery is £6.25 + VAT
  • For orders under £100.00, delivery is £8.95 + VAT

For certain towns and areas close to our main distribution warehouse in South Northamptonshire, delivery is free for orders over £50 but there is a small order charge of £6.25 + VAT for orders below this value.

Orders within Brackley are free and, if you wish, online orders can be kept for collection. Please contact us to confirm stock if this is your intention. We look forward to serving you.

UK Highlands Mainland

  • For orders under £50.00, delivery is £16.25 + VAT
  • For orders under £150.00, delivery is £18.95 + VAT
  • For orders over £150.00 delivery is £10.00 + VAT

Eire, Ireland &UK Offshore Isles

For orders going to Northern Ireland (all BT postcodes) cost £11.00 for a two-day service and £19 for a next day service.

  • Offshore UK is £15 for a two-day service.

For a more accurate quote, please contact us on 01280 841 400

Non-standard UK areas include Orkney, Shetland, Hebrides, Other Scottish isles, Channel Isles, Isle of Man, Isle of Wight & the Scilly Isles. Most UK mainland is serviced on a next-day carriage service, although delivery could be two to three days to the Highlands & islands.

Do you have a trade counter?

No. We do not offer a pay at collection service or trade counter facility as such and require that all transactions are either on account or payment with order. However, we are happy, by prior arrangement, for customers to visit our Brackley facility to try on garments, discuss their needs or collect orders against agreed collection times. We can also arrange field sales visits to show samples, discuss sizing and agree any additional processing requirements such as Corporate embroidery.

How can I log in to my Lynx account?

If you are a Hazchem Lynx Account Customer, you will have been provided with login details including a password which is known only to you. Hazchem Lynx can be accessed via our web site, web shop or using direct login details supplied.

Who is my point of contact?

We value the relationships we have built with all of our Customers and endeavour to maintain consistency of contact. Both our Field Sales and Internal Sales Teams are assigned Customer responsibility on a post code basis. However, please don’t be disappointed if your call or contact receives a response from someone who does not usually deal with – our priority is to answer your call and deal with your request quickly and efficiently so, on occasion, this will happen.

I am a Non UK registered business for VAT – will my order be invoiced without VAT?

All UK based business are required, by law, to pay VAT at the prevailing rate invoice date. EU and Companies outside of the UK VAT system are required to provide a VAT registration number from their own Country of registration in order to validate zero rate VAT status otherwise VAT will be charged.

Unsure about what or how to order? To make using our service as simple as possible, we’ve put together a list of our most frequently asked questions. Can’t see your question here? Just get in touch and our sales team will respond as soon as possible with the answer you’re looking for.