Our customers form the core of our business, which is why we take Customer Satisfaction and levels of service quality extremely seriously.
With experience across every industry we serve, we’ll work with you to figure out the best solution for your staff. Receive support on every stage of the ordering process, from product selection to feedback. Once you’ve used your products, get in touch — we’re always available to review the solution and make necessary adjustments to maximise the benefit of the solution.
We don’t want our customers waiting for their orders. So, provided orders are received prior to 3:00 p.m. on any working day, we guarantee that stock items will be despatched that day for next-day delivery. Using Customer Sure, an online real time interactive feedback system, our customers are regularly given opportunity to tell us about their latest experience and the returns speak for themselves. Over 98% of our surveyed customers regularly recommend Hazchem products and services.
The Hazchem Safety service commitment
When you decide to purchase from Hazchem Safety, you can expect to experience the following standard of personal service:
- 100% commitment to fulfil our customers’ expectations in every respect. Reliability, service and value for money are paramount considerations in all our transactions.
- Our policy is to supply products which are of better design, better quality and better value. All products will comply with the relevant British or European standards, where these exist.
- An office based internal account manager will look after the day-to-day running of your account, to ensure that everything runs smoothly.
- Guaranteed next day delivery on all stock items.
- Same day delivery service can sometimes be arranged (normally at extra cost) if required.
- Site visit appointments can be requested to discuss any new products, or solve any potential problems that could arise.
- A preferential stock holding service is available to ensure that you never run out of essential products. This plan can be tailored to suit your individual requirements.
If we fail to please in any of the above service areas, please tell us and we will aim to rectify any shortcomings immediately.